Refund policy

 

At VYB, we want you to feel confident and empowered in your gear. If the fit isn't perfect or you receive a damaged item, we are happy to help you find the right replacement.

Please note: We do not offer monetary refunds. All sales are final. We offer exchanges only.

 

1. Exchange Window

 

You have 7 days from the date you receive your package to request an exchange. If 7 days have passed since your order was delivered, unfortunately, we cannot offer you an exchange.

 

2. Eligibility for Exchanges

 

To be eligible for an exchange, your item must meet the following strict criteria:

  • Condition: The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

  • Packaging: It must be returned in its original packaging (including the original plastic bag/branding).

Please Note: If the item shows any signs of wear, scents (perfume/deodorant), or damage not caused by us, the exchange will not be approved.

 

3. Exchange Options (Size or Color)

 

We understand that finding the perfect fit is important. If you need to exchange an item for a different size or color:

  1. Contact us within 7 days of delivery.

  2. Once your original item is received and inspected, we will send out the replacement item.

  3. Note: Customers are responsible for shipping costs associated with exchanges due to size or color preference.

 

4. Damaged or Defective Items

 

We inspect every piece before it ships, but if you receive a damaged or defective item, please contact us immediately.

  • Send us a photo of the damage along with your order number.

  • We will arrange for a replacement of the same item at no additional cost to you.

 

5. How to Initiate an Exchange

 

To start an exchange, please contact us via one of the following methods:

Please include your Order Number and the details of the item you wish to exchange in your message. We will provide you with instructions on how and where to send your package.

 

Contact Us

 

If you have any questions about sizing or our policy, please contact us at:

  • Email: support@vyblb.com

  • Instagram: @vybfitness.lb